In this role, you can

• Build positive and impactful relationships with customers.
• Join one of Australia’s fastest growing IT companies
• Enjoy flexibility and work-life balance
• Grow your career into a systems engineer
• Work in a small, friendly, collaborative team with access to skilled mentors

People with previous experience such as Service Desk Analyst or Support Analyst or any person with experience managing Microsoft servers, AD, exchange etc are encouraged to apply.

About Hastwell

We’ve been specialising in networking, security and unified communications since 2009 and are known for our expertise in deploying modern technologies. We partner with organisations across a range of sectors including government, not-for-profit, defence, corporate and education. Our team consists of 20 sales and technical specialists based in Adelaide and Brisbane. Hastwell ranked 11th in the latest CRN Fast50 list which recognises the fastest growing IT companies in Australia. Our clients appreciate our proactive and agile approach to everything we do. Our high staff and client retention rates demonstrate our commitment to building long-term mutually beneficial relationships.

Our Culture

For more on our culture, watch our short presentation;

About the Role

Service Desk Analysts are the initial contact point for many Hastwell customers. They are seen as the face of Hastwell and the primary reference point for customer interaction. Therefore, customer service is central this role ensuring that customers having a calming, clear, logical and technically valuable experience when contacting the service desk. The Service Desk analyst is responsible for managing incoming contact via phone and email and ensuring these are effectively handled, triaged, logged and resolved or escalated within SLA’s, KPIs and customer expectations.
As a joint role, you will also provide some technical solutions in a Level 2 support function. A Level 2 Support Analyst delivers outstanding technical solutions that are well designed to meet a customers business needs. This is backed up with professional documentation and communication that assists internal and external stakeholders to understand technical concepts. Support Analysts maintain technology systems and ensure the continued and effective operations of those systems.

Duties

The following identified key elements of this role. A further detailed position description is available during the recruitment process;

• Build and promote strong, long-lasting customer relationships
• Own and be responsible for outstanding responsiveness to incoming contact from customers.
• Deliver quality technical solutions and services to customers
• Be thorough tenacious in the resolution of technical issues
• Provide support to our customers, ensuring SLA targets are achieved and customer expectations are met
• Maintain ownership of incidents and requests that are with the service desk
• Create and maintain documentation including technical documentation, service management reports and internal process documentation.
• Maintain technical environments in alignment with Managed Services agreements
• Maintain an ongoing understanding of customer technical environments.
• Maintain up-to-date records of work including timesheets and ITSM tickets in an ITIL-aligned framework.
• Manage and collaborate with third party suppliers
• Deliver quality technical solutions and services to customers
• Provide 24×7 on-call services in accordance with the on-call roster and procedures.
• Maintain up-to-date certifications and knowledge as well as increasing certifications and knowledge
• Collaborate and assist with Service Improvement Plans, increasing efficiency and other service improvement initiatives.

Skills and Experience

Some things we’re looking for in selecting a person to join the Hastwell family in this role include;

• Tenacious in the resolution of technical issues
• Outstanding customer service. Goes above and beyond
• Thinks outside the box but strongly respects process
• Highly organised with strong ticket management
• Passion for technology
• Passion for learning
• A strong desire to serve others

Benefits

• Inclusive team where everyone has a voice
• Work with exciting new technologies
• Defined career development plan with paid training
• Access to skilled mentors who will assist with career growth
• Flexible hours and work-life balance
• On-site gym
• Family-oriented culture with weekly team events
• Inclusive quarterly team celebrations and weekly team social gatherings
• Well defined position descriptions, KPIs and accountability

How To Apply

Contact General Manager Shawn Donaldson directly on 0423 233 649 for a confidential discussion.

Join us, in the role of Project Manager

• Manage projects and teams to improve our customer IT environments
• Join one of Australia’s fastest growing IT companies
• Enjoy flexibility and work-life balance

People with previous experience such as Project Manager, Project Coordinator, Service Delivery Manager, Service Desk Team Leader or Senior Service Desk Analyst are encouraged to apply.

About Hastwell

We’ve been specialising in networking, security and unified communications since 2009 and are known for our expertise in deploying modern technologies. We partner with organisations across a range of sectors including government, not-for-profit, defence, corporate and education. Our team consists of 20 sales and technical specialists based in Adelaide and Brisbane. Hastwell ranked 11th in the latest CRN Fast50 list which recognises the fastest growing IT companies in Australia. Our clients appreciate our proactive and agile approach to everything we do. Our high staff and client retention rates demonstrate our commitment to building long-term mutually beneficial relationships.

Our Culture

For more on our culture, watch our short presentation;

About the Role

The Project Manager (PM) is a key role responsible for managing the delivery of projects to our clients and the utilisation of technical staff to fulfill those services. Combining structure within our Project Management Framework (PMF) with innovation, reporting and outstanding customer advocacy, the PM is responsible for the delivery and continuous improvement of our project capabilities. The PM is the primary escalation point for any project issues and single owner for the outcome of all projects.

Duties

The following identified key elements of this role. A further detailed position description is available during the recruitment process;

• Build and promote strong, long-lasting customer relationships at multiple levels
• Lead the operations team to deliver on agreed outcomes, budgets, timelines and customer expectations on projects
• Manage escalations
• Build and present project reports encompassing technical data, timelines and schedule, budget, risks and dependencies.
• Conduct formal and informal meetings with customers, vendors, partners and technical staff
• Ensure all projects are delivered in alignment with Hastwell’s Project Management Framework (PMF)
• Ensure alignment between technical staff capabilities and customer requirements.
• Own and manage project related risks.
• Continually improve project delivery.
• Assist with scoping, quoting and invoicing of projects
• Create and maintain a project plans including milestones, tasks, due dates, dependencies, risks, engineers, costs, budget performance and status.

Skills and Experience

Some things we’re looking for in selecting a person to join the Hastwell family in this role include;

• Excellent communication, leadership and negotiation skills
• The ability to build and maintain working relationships and lead a team
• A team-focused approach and a ‘can do’ attitude
• Highly organised person who is passionate about structure
• Conscientious in managing risk
• Excellent communication skills – both written and verbal
• Ability to manage complex competing priorities
• High level understanding of IT systems, particularly in Network, Security and UC
• 5+ years in the IT industry or a PM role
• Strong problem solving and negotiating skills

Benefits

• Inclusive team where everyone has a voice
• Work with exciting new technologies
• Flexible hours and work-life balance
• On-site gym
• Family-oriented culture with weekly team events
• Inclusive quarterly team celebrations and weekly team social gatherings
• Well defined position descriptions, KPIs and accountability

How To Apply

Contact General Manager Shawn Donaldson directly on 0423 233 649 for a confidential discussion.

Join us, in the joint roles of Business Development Manager and Sales Manager

• Identify new opportunities and lead the sales team
• Join one of Australia’s fastest growing IT companies
• Enjoy flexibility and work-life balance

About Hastwell

We’ve been specialising in networking, security and unified communications since 2009 and are known for our expertise in deploying modern technologies. We partner with organisations across a range of sectors including government, not-for-profit, defence, corporate and education. Our team consists of 20 sales and technical specialists based in Adelaide and Brisbane. Hastwell ranked 11th in the latest CRN Fast50 list which recognises the fastest growing IT companies in Australia. Our clients appreciate our proactive and agile approach to everything we do. Our high staff and client retention rates demonstrate our commitment to building long-term mutually beneficial relationships.

Our Culture

For more on our culture, watch our short presentation;

About the Role

The Business Development Manager and Sales Manager is a newly created hybrid role and will play a key role in driving Hastwell’s strategic growth after the company posted a record annual return in the 2020 – 2021 financial year. To build on our company’s current success, we are seeking an exceptional communicator who can identify business opportunities, build effective internal and external relationships and provide leadership to our sales team. This role reports to the General Manager and provides leadership to the Business Development Managers, Account Manager and Solution Architects.

Duties

• Discover new business, customer and marketing opportunities
• Own, develop and implement the sales strategy to drive growth
• Manage, mentor and provide feedback to the sales team. Facilitate accountability.
• Oversee and track the end-to-end sales process
• Manage the company’ marketing activities
• Meet with stakeholders and attend networking events
• Manage client relationships
• Instigate and manage vendor and distributor partnerships

Skills and Experience

To be successful in this role you will need:

• an understanding of the sales process and IT market landscape
• a proven track record achieving sales targets
• innovative solutions that drive growth
• skills in marketing, research and customer engagement
• excellent communication, leadership and negotiation skills
• the ability to build and maintain working relationships and lead a team
• a team-focused approach and a ‘can do’ attitude

Benefits

• Inclusive team where everyone has a voice
• Flexible remuneration options (incl base, comms, KPIs)
• Work with exciting new technologies
• Flexible hours and work-life balance
• On-site gym
• Family-oriented culture with weekly team events
• Inclusive quarterly team celebrations and weekly team social gatherings
• Well defined position descriptions, KPIs and accountability
• Be part of the leadership team, contribute and make a difference

How To Apply

Contact General Manager Shawn Donaldson directly on 0423 233 649 for a confidential discussion.

• Are you looking for a place where you can serve others and contribute to something that’s growing surrounded by people passionate about what they’re doing?
• Are you looking for autonomy, to be heard, to make your role your own, to have a fair workload and to be cared about as a person, not just a resource?
• Do you value relationships and teamwork and are you passionate about providing service, helping and caring for other people?
• Would you like flexibility in your role, your hours and your place of work?
• Would you like to spend your days in a place where you do great work among great friends? 

If so, we might have exactly what you came here for.

About The Opportunity

We’re looking for someone to join our family and contribute to our growth with your passion and expertise in Administration and Finance. You’ll play a central and key role in our business ensuring the day to day operation functions in an efficient and cohesive way and supports our strong, positive culture. As an Administration and Finance Assistant reporting directly to the General Manager, you’ll perform a range of Administrative and Finance functions including;

• Administration
  • General Administration and Assistant to the Executive Team
  • Bookings for travel, accommodation, transport and logistics
  • Organising events, charitable initiatives, gifts and rewards
  • Monitoring and purchasing office supplies, food, uniforms, equipment and facilities
  • Contributing to marketing initiatives
  • General Office Management
  • Assisting with recruitment including screening, induction and reference checking
• Finance
  • Payroll and superannuation
  • Invoicing customers and processing accounts payable
  • Reporting on finance including cash, profit, efficiency ratios and expenses.
  • Providing financial recommendations to the Executive Team

The role will initially be offered as part-time with an estimate of 30 hours per week and expected to become full time at a later date due to growth. Flexible working arrangements are available on discussion i.e. working around school hours. Those who are looking for either part-time or full-time are encouraged to apply. You’ll primarily work from our office in North Plympton with work-from-home options available on further discussion. Some after-hours work may be required from time to time. For candidates interested in career growth in the areas of finance and/or leadership, this is likely to be a future opportunity.

About Us

We are a rapidly growing family of 19 people with a welcoming company culture that embraces people and encourages work/life balance. We are passionate about empowering our Enterprise Business, Government & Defence customers with a range of specialist IT products and services. We are locally owned and dedicated to supporting South Australia having created a secure, supportive and dynamic team environment over the last 11 years.

About you

If you answered yes to all of the above questions, then we want to hear from you! 

While we’re passionate about IT, you don’t need to be an IT expert. You will however need to be a competent computer user with strong skills in the Microsoft Office suite. Experience using financial packages such as Xero would be an advantage.

As a successful candidate for this role, you have a positive attitude and happy disposition. You enjoy serving and helping other people in a close-knit team environment and you build relationships easily. You don’t need to be micro-managed, in-fact you’re autonomous, proactive and self-driven. You enjoy the challenge of making something better and you work best when you’re trusted to jump in and ‘figure it out’.

This role is open to someone who has some financial experience or is looking to grow their skills in this area. Obviously, being good with numbers is a must. Previous finance experience including knowledge of business finance and associated legislation is an advantage as is your desire to study and learn more in this area.

Applications & Enquiries

Applications or enquiries can be logged within or with David Arcangeli from Qest Human Resources on (08) 8372 7817 or 0417 862 337. All applications are treated with privacy and confidentially. Applications for this fantastic opportunity close Friday 19th November, 2021. Apply now as we don’t want to miss you.